Interact Intranet: Alerts

Interact Intranet uses a system of alerts to notify users of certain activities.
Some activities additionally trigger emails (covered in my previous post: Interact Intranet: System emails).

The purpose of this post is my own documentation on what I've learned about the alert system on version 5.1.5.

Manage Alerts

From time to time someone might trigger an alert that administrators would like to remove.
We've removed system emails several times and the process is very straight forward.

Within Site Admin: Control Panel: Manage Alerts you can find and delete alerts.

Be aware that alerts in this area are a combination of future and past alerts.  Meaning some have been sent and others are in the queue to send at a later date.  It would be helpful if there were an indicator for this!  I haven't been able to determine the sort order but they don't appear to display chronologically nor alphabetically.

Advanced Alert Management

Alerts (future and past) are stored in the ALERT table of the Interact database.
Key fields in the table include:

• DateAdded - date the alert was created
• DateFor - when the alert is due to be sent
• Date Actioned - when the Alert has been read by a user (aka actioned)
• ActionedBy - which user the alert has been actioned by

Alert SubType IDs

Alert subtype ID's are used to help organize alerts by activity in the database.
After over 10k alerts being sent by our system (1 month of production use) these are the IDs that have triggered alerts for us and their titles:

• 1 New Blog Post
• 2 Keyword Suggestion
• 2 You have received a comment on one of your blog postings
• 3 Is This Up To Date?
• 7 Document Version Approved
• 8 Comment Reported
• 8 Post Notification
• 8 Thread Notification
• 8 Thread/Post Content Reported
• 9 <Title of document pending approval>
• 10 Document Review Reminder
• 12 Document Expiry Warning
• 13 Document Watch
• 14 Document Comment Received
• 17 An update has been scheduled
• 18 Interest Suggestion
• 19 Feed Notification
• 20 <Username> has invite you to join <team name>
• 22 Share Notification
• 23 A comment has been made about your image.
• 200 You have been tagged

A number of alerts have null as their SubTypeID.  Those include:

• {TEAMNAME} Notification.
• Accepted Interest Suggestion
• <Username> has requested to join <team name>.
• Approval Request Deleted
• Comment Request Deleted
• <team Name> Membership (upon being granted access to a team)
• Rejected Interest Suggestion
• Team Creation
• Team Request

Note

AFAIK alerts (and emails) are triggered by actions of others and can't be self-triggered.
This needs more testing on my end to validate this behavior.